Refund policy

Returns and exchanges

You can return or exchange items purchased on wildrose.co.ke within 14 days of purchase for a full refund or exchange, no questions asked. Returned items must be in good condition.

If you return an item after 14 days, we’ll issue a Wild Rose gift card for the value of the returned item.

Returning an item within Kenya

To arrange a return, please contact us.

In Nairobi, our rider will collect the item from you. Outside Nairobi, we’ll arrange collection through Wells Fargo.

Once we receive your item and confirm it’s in good condition, we’ll process your refund.

Returning an item from outside Kenya

Every international order includes a return label. To start your return, please contact us, and we’ll arrange for DHL to collect the item from you.

Once we receive your item and confirm it’s in good condition, we’ll process your refund.

Purchases from Wolf & Badger or other stockists

If you purchased your Wild Rose item through Wolf & Badger or another stockist, please arrange your return directly with them. Their returns policy and process will apply.

When will I receive my refund?

For eligible returns within 14 days of purchase, your refund will appear in your account within 5 working days after we receive your item and confirm it’s in good condition.

Returns after 14 days will be credited as a Wild Rose gift card for the value of the returned item.